“Ikhwalithi yomkhiqizo isho ukuhlanganisa izici ezinamandla okuhlangabezana nezidingo zabathengi futhi inikeze ukwaneliseka kwamakhasimende ngokushintsha umkhiqizo ukuze ukhululeke ekushiyekeni noma ekushiyekeni.”

Okwenkampani: Izinga lomkhiqizo libaluleke kakhulu enkampanini. Lokhu kungenxa yokuthi, imikhiqizo yekhwalithi embi izothinta ukuzethemba komthengi, isithombe kanye nokudayiswa kwenkampani. Kungase kuthinte ngisho nokuphila kwenkampani. Ngakho-ke, kubaluleke kakhulu ukuthi yonke inkampani yenze imikhiqizo yekhwalithi engcono.

Okwabathengi: Ikhwalithi yomkhiqizo nayo ibaluleke kakhulu kubathengi. Bakulungele ukukhokha amanani aphezulu, kodwa ngokubuyisela, balindele imikhiqizo yekhwalithi engcono kakhulu. Uma benganelisekile ngekhwalithi yomkhiqizo wenkampani, bazothenga kwabaqhudelana nabo. Namuhla, imikhiqizo yamazwe ngamazwe esezingeni elihle kakhulu iyatholakala emakethe yasendaweni. Ngakho-ke, uma izinkampani zasekhaya zingathuthukisi ikhwalithi yemikhiqizo yazo, zizolwela ukuphila emakethe.

Ngaphambi kokukhiqiza, inkampani kufanele ithole izidingo zabathengi. Lezi zidingo kufanele zifakwe ekucacisweni komklamo womkhiqizo. Ngakho-ke, inkampani kufanele yakhe umkhiqizo wayo ngokwezidingo zabathengi.
Ngesikhathi sokukhiqiza, inkampani kufanele ibe nokulawulwa kwekhwalithi kuzo zonke izigaba zenqubo yokukhiqiza. Kumele kube nokulawulwa kwekhwalithi yezinto ezingavuthiwe, izitshalo nemishini, ukukhethwa nokuqeqeshwa kwabasebenzi, imikhiqizo eqediwe, ukupakishwa kwemikhiqizo, njll.
Ngemuva kokukhiqiza, umkhiqizo oqediwe kufanele uhambisane (ufanise) nezicaciso zomklamo womkhiqizo kuzo zonke izici, ikakhulukazi ikhwalithi. Inkampani kufanele ilungise izinga eliphezulu lomkhiqizo wayo futhi ibone ukuthi umkhiqizo ukhiqizwa ncamashi ngokwaleli zinga lekhwalithi. Kumele izame ukwenza imikhiqizo engasebenzi kahle.

Ngaphambi kokuthi siqhubeke siqonde, "iyini ikhwalithi yomkhiqizo?" Okokuqala, ake sigxile encazelweni yekhwalithi.
Akulula ukuchaza igama elithi Quality ngoba libonwa ngendlela ehlukile ngamaqoqo ahlukene abantu. Uma ochwepheshe becelwa ukuthi bachaze ikhwalithi, bangase banikeze izimpendulo ezihlukahlukene kuye ngokuthanda kwabo ngabanye. 

Izinga lomkhiqizo lincike kakhulu ezintweni ezibalulekile ezifana nalezi:
1.Uhlobo lwezinto ezingavuthiwe ezisetshenziselwa ukwenza umkhiqizo.
2.Ingabe ubuchwepheshe obuhlukahlukene bokukhiqiza busetshenziswa kanjani?
3.Amakhono nolwazi lwabasebenzi olubandakanyekayo ohlelweni lokukhiqiza.
4.Ukutholakala kwama-overheads ahlobene nokukhiqiza njengamandla namanzi, ezokuthutha, njll.

Ngakho, ikhwalithi yomkhiqizo ibhekisela engqikithini yobuhle bomkhiqizo.
Izici ezinhlanu eziyinhloko zekhwalithi yomkhiqizo ziyavezwa futhi zibalwe ngezansi:

1.Ikhwalithi yedizayini : Umkhiqizo kufanele uklanywe ngokwezidingo zabathengi kanye namazinga ekhwalithi ephezulu.
2.Ukuhambisana kwekhwalithi : Imikhiqizo eqediwe kufanele ihambisane (ifanise) nezicaciso zokwakheka komkhiqizo.
3.Ukuthembeka : Imikhiqizo kumele ithembeke noma ithembeke. Akumele ziphuke kalula noma zingasebenzi. Akumele futhi zidinge ukulungiswa njalo. Kufanele zihlale zisebenza ukuze isikhathi eside esanelisayo sibizwe njengethembekile.
4.Ukuphepha : Umkhiqizo oqediwe kufanele uphephe ukusetshenziswa kanye/noma ukuwuphatha. Akumele ilimaze abathengi nganoma iyiphi indlela.
5.Isitoreji esifanele : Umkhiqizo kufanele upakishwe futhi ugcinwe ngendlela efanele. Izinga layo kufanele ligcinwe kuze kube usuku lokuphelelwa yisikhathi.
Inkampani kumele igxile kwikhwalithi yomkhiqizo, ngaphambi, ngesikhathi nangemuva kokukhiqiza.

Eminyakeni yamuva, iNkosi u-Tai yethula inani elikhulu lemishini emisha yesimanje, ukwethulwa kwamathuluzi esimanje okuphatha ibhizinisi ukuze kuqhutshekwe nokusebenza kwebhizinisi, udaba seluphenduke indawo yokusebenzela yesimanje yebhizinisi lemikhiqizo yezandla yezandla.Sineqembu lochwepheshe abanolwazi ochwepheshe kanye nochwepheshe bezobuchwepheshe, ukuze inqubo yokukhiqiza ithole i-prefect kakhudlwana, umkhiqizo ukhanga kakhulu.

Kusukela kwasungulwa i-KingTai Company, sihlala sinamathela kumgomo othi "Quality First" futhi sinikeza isevisi engcono kakhulu kumakhasimende.